Your privacy is our priority. This document transparently explains how pantas99 collects, uses, stores, and protects your personal data — in compliance with Malaysia's data protection laws and international best practices.
We don't just talk about privacy — we put it into practice through concrete actions and technology.
All data transmitted between your device and pantas99's servers is protected with 256-bit SSL encryption – the same security standard used by leading financial institutions worldwide.
Pantas99 only collects data that is strictly necessary to deliver our services. We do not collect information that is excessive or irrelevant to the platform's operational needs.
You have the right to access, correct, download, or request the deletion of your personal data at any time. Contact our support team and we will act within 30 working days.
Your personal data will never be sold, rented, or shared with any third party for marketing purposes without your explicit consent. This is pantas99's absolute commitment to all members.
Pantas99's privacy policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect the data protection rights guaranteed by Malaysian law to every individual.
In the event of any security incident affecting your data, pantas99 is committed to notifying impacted users within 72 hours and taking immediate remedial action.
Welcome to the pantas99 Privacy Policy. This document is a binding agreement between you ("User", "Member") and pantas99 ("we", "platform") regarding how we handle your personal data when you use our platform at pantas99.bet.
Pantas99 is an online sports betting and casino platform serving players in Malaysia. To deliver our services — including Sports Betting on the Malaysia Super League and EPL, Live Casino, slots, and all financial transactions in MYR — we need to collect and process certain personal information from our users.
We take this responsibility seriously. This Privacy Policy sets out clearly and transparently:
Pantas99 collects your personal data through various points of interaction with our platform. Below are full details of the data we collect, why it is needed, and the legal basis for its use:
| Data Category | Examples of Information | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Identity verification (KYC), age eligibility |
| Contact Data | Email address, Malaysian phone number | Account communications, transaction notifications |
| Financial Data | Touch 'n Go, GrabPay, FPX, DuitNow information | Processing deposits & withdrawals in RM |
| Technical Data | IP address, device type, web browser | Security, fraud prevention |
| Usage Data | Betting history, games played | Analytics, product improvement |
| Cookie Data | Website preferences, login sessions | User experience, session security |
We may also collect data from third-party sources such as identity verification agencies, payment providers (Touch 'n Go, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks), and legitimate public sources for verification and fraud prevention purposes.
The personal data we collect is used solely for lawful and transparent purposes. pantas99 uses your data for the following:
Pantas99 does not sell, rent, or commercialise your personal data to any third party. However, there are specific situations where limited data sharing is necessary to deliver our services:
Pantas99 invests seriously in security infrastructure to ensure your personal data and financial information remain fully protected at all times. Below are the security layers we have implemented:
Pantas99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. Our retention policy is as follows:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and pantas99's privacy policy, you have the following rights over your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or incomplete.
Under certain circumstances, you have the right to request that we delete your personal data ("right to be forgotten").
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact the pantas99 support team via live chat or email at support@pantas99.bet. We will respond to all valid requests within 30 working days.
Pantas99 uses cookies and similar tracking technologies to enhance your browsing experience and platform security. There are four categories of cookies we use:
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the pantas99 platform.
In certain circumstances, your personal data may be transferred to or stored on servers located outside Malaysia. This occurs when we engage third-party services that operate internationally, such as cloud infrastructure providers.
In all such cases, pantas99 ensures that:
Pantas99 is a platform intended exclusively for individuals aged 18 years and above. We do not intentionally collect personal data from children or minors.
Parents or guardians who believe their child has accessed the pantas99 platform are urged to contact us immediately via support@pantas99.bet so that appropriate action can be taken promptly.
Pantas99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service operations.
When material changes are made, we will:
Your continued use of the pantas99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
For any enquiries, concerns, or requests regarding your privacy and personal data at pantas99, our Data Protection Officer (DPO) team is ready to assist you in Bahasa Melayu.
Your personal data is protected with 256-bit SSL encryption, zero data sales, and full rights to control your information. Join over 500,000 Malaysian members who trust pantas99.